St john's  |
Halifax
Open Monday - Saturday

Return Policy

If you are not completely satisfied with your purchase, please obtain a Return Request Number from our team. Some exceptions apply (see below).

How to Request a Return

All accepted returns must be accompanied by a Return Request Number.

NOTE: Any item returned without a Return Request Number will be refused and returned to the customer at the customer’s expense.

To issue a Return Request Number, we will need the following information:

  1. Your name
  2. The business name (or account number)
  3. Invoice number or online order number
  4. The item(s) and quantities you hope to return
  5. The reason for return

Return Policy

  • Specific items can be returned within 30 days of the invoice date.
  • A minimum restocking fee of 30% and freight charges may apply.
  • Merchandise must be unused and in its original packaging/crate, accompanied by:
    • A copy of the Invoice/Online Order Confirmation
    • The Return Request Number

Items Not Eligible for Return:

  • Clearance items
  • Special-order items
  • Equipment missing the serial number or that has been installed
  • Chemicals of any kind
  • Food products of any kind
  • Items not in their original packaging or condition

Return Policy by Product Type

Product TypeReturn PolicyLarge EquipmentFridges, Ranges, etc. No returns acceptedSmall EquipmentToasters, Slicers, etc. Items can be returned if they meet the return policy. Restocking fee will apply.ChemicalsCleaning products No returns acceptedFood ProductsPopcorn, Syrups, etc. No returns acceptedOther ProductsMops, Baking Accessories, etc. Items can be returned if they meet the return policy. Restocking fee does not apply, except for special orders.

For questions about the category your product falls into, please contact us at customerservice@bigerics.com.

Return Request Processing

  • Approved returns will receive a Return Request Number within 2-3 business days, along with shipping instructions.
  • If your return is denied, we will notify you within 2-3 business days with the applicable reason.

Returning Items:

  • You can return items to one of our locations or ship them back to us at your expense.
  • Oversized or heavy items (over 70 lbs) may need to be placed on a pallet. Please confirm shipping requirements with our team.

Return Locations

Customers in NS, NB, PEI:
171 John Savage Avenue, Dartmouth, NS, B3B 0A8
Phone: 1-800-565-1216

Customers in NL:
56 Kenmount Road, Suite 3000, St. John’s, NL, A1B 1W2
Phone: 1-800-565-1216

Damaged or Missing Items

Goods Damaged in Transit:

  • Do not accept visibly damaged shipments.
  • If you discover damage later, contact us immediately at customerservice@bigerics.com.
    • Include your name, order number, damage details, and photos.
    • Retain the shipping carton, inner packaging, and courier label for claim processing.

Missing Items:

  • Contact us at customerservice@bigerics.com immediately with your name, order number, and details of the missing item(s).
  • Once confirmed, we will arrange for the missing item(s) to be sent to you.

Refunds

  • Refunds will be credited to the original payment method or issued as a credit memo to your account.
  • We do not issue cash refunds.

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