FAQ

Frequently Asked Questions

1. What does Big Erics offer?
Big Erics is Atlantic Canada’s leading supplier of food-service, restaurant, janitorial, and industrial products. We provide everything from kitchen equipment and cleaning supplies to laundry and manufacturing solutions. Our team also offers custom design, installation, and repair services.

2. Where are you located?
We proudly serve customers across Atlantic Canada, with operations and showrooms in Halifax, St. John’s, and Moncton. Our head office is located in St. John’s, Newfoundland and Labrador.

3. How can I place an order?
You can order directly on our website or by contacting our sales team. For larger projects or custom requests, reach out through our contact form to receive a detailed quote.

4. Do you provide installation and repair services?
Yes. Big Erics provides professional installation, maintenance, and repair services for the equipment we sell. Our service team ensures your equipment is set up properly and running efficiently.

5. Can you handle commercial or business-to-business (B2B) orders?
Absolutely. We specialize in serving restaurants, hotels, institutions, cleaning companies, and other large-scale operations. We also offer tailored solutions and business accounts for recurring orders.

6. Do you offer financing or payment options?
Yes. Financing options are available for qualifying customers. Contact our sales department for details about terms and eligibility.

7. Do you offer same-day shipping?
Yes. Same-day shipping is available in Halifax, St. John’s, and surrounding areas. For other locations, shipping times depend on your region and order size.

8. How do I request a custom design or space-planning consultation?
If you are planning a new commercial kitchen, cleaning facility, or workspace, our design team can help. Share your floor plan and requirements, and we’ll create a custom layout and quote to match your needs.

9. Which industries do you serve?
We serve restaurants, hotels, schools, hospitals, industrial facilities, janitorial services, and retail operations. Whether you need equipment, supplies, or full project support, we can help.

10. Can I view your products and pricing online?
Yes. Our website features a large selection of products, bestsellers, and promotions. If you can’t find a specific item, contact us for availability or a custom quote.

11. What if I need post-purchase support or repairs?
We stand behind the products we sell. For warranty claims, replacement parts, or service requests, contact our support team with your order details and we’ll assist you promptly.

12. How can I contact Big Erics?
You can reach us through our website contact form, by phone, or by visiting your nearest Big Erics location. Our team is happy to help with product questions, quotes, and service requests.

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