Frequently Asked Questions.

Everyone is welcome to shop at Big Erics. While we specialize in serving businesses and commercial operations, you don't need to own a business to shop with us.

Big Erics supplies commercial foodservice equipment and smallwares, cleaning and sanitation products, commercial laundry solutions, disposables, tabletop products and other essentials for businesses and organizations.

Yes. Our online selection doesn't necessarily represent everything we're able to source. If you're looking for a specific product, our team can work with our supplier network to help find a solution.

Big Erics has locations in Newfoundland and Labrador and Nova Scotia.

Eligible equipment is clearly marked “Free Shipping*” on our website. There is no minimum purchase required, and the offer is available to everyone within eligible delivery areas.

If your order doesn't qualify for free shipping, shipping costs will be calculated at checkout based on your order and delivery location. Additional services, such as tailgate lift or white-glove delivery, are available for a flat fee where applicable.

The $300 free-shipping offer does not apply to business accounts. However, business customers can receive free shipping on select equipment marked “Free Shipping,” with no minimum purchase required, provided the delivery location is within the eligible Eastern Canadian provinces.

Depending on your order and location, you may have several options available at checkout:

• In-Store Pickup – Pick up your order from an eligible Big Erics location at no additional charge.
• Standard Shipping – Shipping rates are calculated at checkout, with qualifying orders eligible for free shipping.
• Premium Shipping – Includes tail lift service to help lower larger shipments from the delivery truck.
• White Glove Delivery – Available for select orders requiring additional delivery assistance. A minimum charge applies, with the final cost based on your delivery requirements.

Tail lift delivery provides a truck equipped to lower your shipment from the truck to ground level. It can be especially helpful when receiving large or heavy equipment at a location without a loading dock or fork lift.

White Glove Delivery provides additional assistance with receiving and moving your order inside your location, beyond standard freight delivery. A minimum charge applies, with the final cost quoted based on your specific delivery requirements.

Businesses and organizations purchasing products for commercial use can apply for a Big Erics business account. Once approved, you'll receive access to business pricing and account features designed to make purchasing easier.

A Big Erics business account gives you access to business pricing, quotes, industry expertise and personalized support from our team. You'll also be able to shop online using pricing associated with your approved account.

Once your web access is set up, you can log in to your Big Erics account to shop with your applicable business pricing. Keep an eye on your inbox for a welcome email with everything you need to get started.

We review business account applications manually. Once your account has been reviewed and approved, you'll receive a welcome email with your account information. Most applications are reviewed within one business day.

Once your business account has been approved and your web access is set up, log in to your Big Erics account to shop with your applicable business pricing.

Our team is here to help with account access, pricing, product questions and general support. Contact your Big Erics representative or reach out to our team through the Contact Us page.

We offer both in-person and online consultations. In-person meetings are available within the Halifax Regional Municipality (HRM) with at least two business days’ notice. Outside the HRM, we offer flexible online consultations so you can discuss your vision, explore your options, and decide if Big Erics is the right partner for your project.

Bring whatever information you currently have for your project. Helpful items include:

• A copy of your menu or proposed menu
• Floor plans, blueprints, or measurements of your space
• Any sketches or existing layouts, even if they're hand-drawn
• Photos of the space
• A list of equipment you already own or plan to use
• Any inspiration, ideas, or specific requirements you have in mind
  

Don't have everything yet? That's okay. Your initial consultation is a starting point, and our team can help identify what information will be needed as your project moves forward.

Yes. Our team can coordinate with the professionals involved in your project and provide equipment information and mechanical and electrical schedules where applicable. Final confirmation that equipment requirements are compatible with building services remains the responsibility of the appropriate contractors and subtrades.

Absolutely. Our project support can extend beyond the commercial kitchen and may include:

• Commercial laundry planning and equipment
• Bar equipment and setup
• Dining room and front-of-house planning
• Coordination with trusted electrical and plumbing subcontractors
• Menu engineering and consulting
• Labour and food cost control
• Inventory and operational planning

Our goal is to look at the bigger picture and help create a space that works for your business.

If you decide you'd like to move forward with Big Erics, we'll start by putting together equipment options and a preliminary quote suited to your project. We'll also present our formal design package, including the scope, design deposit, and next steps. If you proceed with the full equipment purchase through Big Erics, your design deposit is credited toward your final project purchase.

Your initial consultation is free. A $2,500 design deposit is required to begin a formal design package. When the total equipment order is purchased through Big Erics, the full $2,500 is applied as a credit toward your final project purchase.