Refund policy

Big Erics Return Policy

If you are not completely satisfied with your purchase, please obtain a Return Request Number
from our team. Some exceptions apply (please see below).
HOW TO REQUEST A RETURN:
All accepted returns must be accompanied by a Return Request Number. To receive a Return
Request Number please email customerservice@bigerics.com, contact your Sales Representative,
or call 1-800-565-1216.
**ANY ITEM RETURNED WITHOUT A RETURN REQUEST NUMBER WILL BE REFUSED AND
RETURNED TO THE CUSTOMER AT THE CUSTOMER’S EXPENSE**.
We will require the following 5 pieces of information to issue a Return Request Number:
1. Your name
2. The business name (or account number)
3. Invoice number or online order number
4. The item(s) and quantities you hope to return
5. The reason for return
RETURN POLICY:
Specific items can be returned within 30 days of the invoice date. A minimum restocking fee of 30%
and freight charges may apply. Please see the chart below for more information. Merchandise
being returned must be unused and in the original packaging/crate with a copy of the
Invoice/Online Order Confirmation and Return Request Number. Clearance items, special-order
items, any equipment that is missing the serial#, any equipment that has been installed, chemicals
of any kind, food products of any kind, items not in their original packaging and items not in their
original condition cannot be returned.
Large Equipment
Fridges, Ranges, etc. NO RETURNS ACCEPTED
Small Equipment
Toasters, Slicers, etc.

Items can be returned if they meet the return policy. The
restocking fee will apply.

Chemicals
Any type of cleaning product NO RETURNS ACCEPTED
Food Products
Popcorn, Syrups, etc. NO RETURNS ACCEPTED
Other Products
Mops, Baking Accessories, etc.

Items can be returned if they meet the return policy. The
restocking fee does not apply, except for if this was a Special
Order (ex: we ordered a quantity we would not normally stock).
If you have additional questions about the category that your product fits in, please reach out to our
team at customerservice@bigerics.com and they can clarify.

November 27, 2024
Returns that meet our return policy will receive a Return Request Number within 2-3 business days
with shipping instructions. If your return request is denied based on the criteria outlined above, you
will be informed with the applicable reason within 2-3 business days.
Once you have received a Return Request Number, you can either return the items to one of our
locations or ship the product back to us (at your expense). Merchandise being returned must be
unused and in the original packaging/crate and include a copy of the Invoice/Online Order
Confirmation and Return Request Number. Note: oversized or heavy items (exceeding 70 lbs)
may need to be placed on a wooden pallet. Please check with our team prior to shipping.
Customers located in NS, NB, and PEI:
171 John Savage Avenue
Dartmouth, NS, B3B 0A8
1-800-565-1216
Customers located in NL:
56 Kenmount Road, Suite 3000
St. John’s, NL, A1B 1W2
1-800-565-1216
If you want to use a carrier of your choice for a return, you are responsible for any shipping charges
with that carrier. If a returned shipment is lost or damaged, it is the responsibility of the customer
to file a claim with the shipping company.
All items will be inspected upon arrival to ensure they meet the return requirements. We will notify
you via email once the return has been processed, or with an explanation as to why the items are
ineligible. Refunds will be credited to the original purchasing method of payment or as a credit
memo to the purchasing customer’s account. We do not issue cash refunds.
GOODS DAMAGED IN TRANSIT:
Do not accept shipments that are noticeably damaged upon arrival.
If you later discover damage due to shipping, contact Big Erics immediately
at customerservice@bigerics.com. Please include your name, order#, details of the damage and
pictures. Do not discard of any damaged material. Retain the shipping carton, inner packaging and
courier shipping label. Big Erics will file a claim with the carrier.
MISSING ITEM(S):
Please contact us immediately at customerservice@bigerics.com if any items are missing from
your order. Please include your name, order# and what item(s) are missing. Once confirmed,